Privacy Policy for Chainvoyage Labs

1. Introduction

At Chainvoyage Labs (“we,” “us,” or “our”), accessible via chainvoyagelabs.com, we are committed to protecting your privacy and ensuring the security and integrity of your personal data. Your trust is fundamental to our business, and we adhere to the highest standards in data protection as governed by applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your personal information when you interact with our website, services, applications, and any affiliated communication channels.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through our website (chainvoyagelabs.com), whether as a visitor, customer, or registered user. For the purposes of applicable data protection legislation, Chainvoyage Labs is the “data controller” responsible for determining the purposes and means of the processing of your personal information.

3. Categories of Data Processed

We collect and process the following categories of personal data, either directly from you or through automated technologies:

a. Usage Data
Includes information about your interactions with our website, such as IP address, browser type, operating system, referral URLs, geolocation data, access times, and page views.

b. Account Data
Encompasses name, mailing address, email address, and phone number collected during account creation or user registration processes.

c. Profile Data
Includes your preferences, service usage patterns, purchase history, browsing behavior, and other insights related to your engagement with our offerings.

d. Communication Data
Comprises correspondence with our support team, contact form submissions, feedback, and messages exchanged with us, either directly or through third-party platforms.

e. Technical Data
Includes device identifiers, system configurations, diagnostic logs, device model, unique identifiers, and metadata relating to system performance and usage.

f. Transaction Data
Covers order history, billing and shipping details, payment information, and product fulfillment records, subject to compliance with applicable financial and security standards.

g. Preference Data
Reflects your opt-in or opt-out preferences for marketing communications, notifications, mailing lists, and any indication of specific interests in our services or products.

4. Legal Bases for Processing

We process your personal data under one or more of the following legal bases, as required by the GDPR:

– Performance of a Contract: To fulfill obligations related to product purchases, service use, or other contractual commitments.
– Legitimate Interests: To optimize our services, secure our website, and personalize user experiences, provided such interests do not override your fundamental freedoms.
– Compliance with Legal Obligations: To meet regulatory, legal, or law enforcement requirements applicable to our operations.
– Consent: For activities such as sending newsletters or analyzing usage with third-party analytics tools, we seek your explicit consent where required.

5. Your Rights

Subject to data protection legislation, you may exercise the following rights regarding your personal data:

– Right of Access: Obtain confirmation whether we process your data and access to such personal data.
– Right to Rectification: Request correction of inaccurate or incomplete data we hold about you.
– Right to Erasure: Demand deletion of personal data when legally permissible.
– Right to Restrict Processing: Request limitation of processing under specific conditions.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement rigorous technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

– Data encryption in transit and at rest.
– Access control protocols and authentication methods.
– Routine data backups and system monitoring.
– Employee privacy training and data protection awareness programs.

7. International Data Transfers

When we transfer your personal data outside the European Economic Area (EEA) or other jurisdictions with equivalent protections, we ensure that adequate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission, and contracts that reflect regional compliance requirements.

8. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy:

– Usage Data: Retained for up to 12 months to support analytics and site integrity.
– Account & Profile Data: Retained for as long as your account remains active or as legally mandated.
– Communication & Transaction Data: Retained for up to 7 years for audit and legal compliance.
– Preference Data: Maintained until you update your preferences or revoke consent.

Upon the expiration of applicable retention periods, all relevant data is securely deleted or anonymized.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to improve user experience, enhance functionality, and collect analytical data. Cookies used include:

– Essential Cookies: Required for core website functionality.
– Functional Cookies: Enable personalization such as language settings.
– Analytics Cookies: Help analyze usage statistics and improve performance (e.g., Google Analytics).
– Performance Cookies: Optimize loading times, server performance, and responsiveness.

10. Cookie Management and Compliance

In compliance with GDPR and CCPA:

– You may opt in or out of non-essential cookies via our cookie consent banner.
– Browser settings can be adjusted to reject cookies or notify you when cookies are being sent.
– California residents may request “Do Not Sell My Personal Information” provisions under CCPA, which we honor via designated settings and options.

11. Special Protections for Children

We do not knowingly collect or solicit personal data from minors under the age of 13. If we become aware that such data has been collected, we will promptly delete it. If you believe that we may have collected personal information from a child under 13, please contact us at [email protected].

12. Policy Updates

We may revise this Privacy Policy from time to time in response to evolving legal, technical, or business developments. Any material changes will be announced appropriately through our website or user accounts. Continued use of the website following any updates implies your acceptance of the modified terms.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data processing by Chainvoyage Labs, please contact us at:

Email: [email protected]
Website: https://chainvoyagelabs.com

We remain fully committed to meeting our privacy obligations and ensuring transparent, accountable data practices. For any privacy-related concerns or to exercise your rights, please do not hesitate to reach out to us.